top of page

Frequently Asked Questions

Feel free to email us if your question is not answered below.

How do I order?

Fill in your details and requirements on the Contact Us page. We will confirm availability with you within 24 hours and send through an invoice with payment details. 

A 20% deposit is required to secure your order. We are unable to book in your order until this 20% deposit or the full payment are paid.

Full numbers and final balance payment is required 14 days prior to your event date.

Can I collect?

We are based in Ferny Hills, Brisbane and we welcome you picking up your order. There is also the option to have us drop off to your venue, if you are located anywhere between the Sunshine Coast and the Gold Coast. A delivery fee may be applicable.

Where do you deliver?

We can deliver anywhere in Australia that a courier can get to. Delivery charges can vary based on destination and quantity ordered, and this will be included in your final quote. We can arrange return delivery with our courier and invoice you for the charges, alternatively you can drop the cutlery off to a local courier company and pay in store. Tracking details must be provided on day of return delivery. 

Please contact us if you have any questions about this.

What are your additional fees?

A Security Deposit will be required to be paid on the final invoice and will be refunded back to you once all products are received back in their original condition.

Due to the costly nature of the products we hire, if a significant number of the items are lost or damaged, we will require you to pay an additional replacement fee.

I'm not sure which colour cutlery will match my decor, can I see a sample?

Of course, if you are based in Brisbane I can arrange for you to come to my studio or meet in person. Alternatively if you are interstate, please send me an email with the sets you would like to see and your delivery details and we will post them to you. *Postage costs may apply. 

When is final payment due?

Final numbers and details will be confirmed with you 14 days prior to your event booking. A final balance invoice will then be issued for payment, prior to delivery or pick up.

I'm looking for something that I can't see on your website?

Please contact me and I will try and assist with your enquiry. If its not something I can supply, I will be able to point you in the right direction.

Are you able to help me with full coordination of my Wedding or Event?

I would love to be a part of your special day! Please reach out with more specific details and I will be able to put together a formal quote for you.

  • Design concept and planning

  • On the day coordination

  • Set up and Pack Down

FAQ: List

Kelsie is such a pleasure to deal with and has an amazing range of stunning cutlery! It was the perfect addition to our wedding and made a beautiful statement on our tables. Thank you Kelsie

Emma Cooper

FAQ: Testimonials
bottom of page